Returns & Exchanges
At Truth And Hair, we want you to love your locks, which is why we offer a 30-day return policy on all unopened and unused products. If your purchase doesn't meet your expectations, our dedicated team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal or contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the unused beauty items in their original packaging, ensuring all seals are intact, and include a copy of your packing slip or RA confirmation.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Quality Inspection & Refund
Once our warehouse receives and inspects your items, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing